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Beyond Airline Disruptions: Thinking and Managing Anew

Beyond Airline Disruptions: Thinking and Managing Anew

First edition published by Ashgate Publishing 2009 --title page verso.

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Quick Reference

ISBN 9781138103955
Barcode 9781138103955
Published 2 January 2019 by Taylor & Francis Ltd
Format Paperback, 2nd New edition
Alternate Format(s) View All (1 other possible title(s) available)
Author(s) By Rapajic, Jasenka
Availability Indent title (internationally sourced), usually ships 4-6 weeks

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Full details for this title

ISBN-13 9781138103955
ISBN-10 1138103950
Stock Available
Status Indent title (internationally sourced), usually ships 4-6 weeks
Publisher Taylor & Francis Ltd
Imprint Routledge
Publication Date 2 January 2019
International Publication Date 12 December 2018
Publication Country United Kingdom United Kingdom
Format Paperback, 2nd New edition
Edition 2nd New edition
Author(s) By Rapajic, Jasenka
Category Transport Industries
Aerospace & Air Transport Industries
Aerospace & Aviation Technology
Number of Pages 154
Dimensions Width: 159mm
Height: 235mm
Weight 304g
Interest Age General Audience
Reading Age General Audience
Library of Congress Airlines - Management, Crisis management
NBS Text Transport Industries
ONIX Text Professional and scholarly
Dewey Code 387.742068
Catalogue Code Not specified

Description of this Book

Flight disruptions continue to thrive unnoticed, invisibly eroding airline profitability and causing growing passenger dissatisfaction. This is especially critical at airports, where traffic expansion outstrips airport capacities.a Hampered by legacy information systems, management practices and organisational detachments, decision-makers across the industry have little or no understanding about multiple origins of disruptions and their interactions. Consequently, their actions are focused on resolving the local problems without being synchronised at system level. This is how they become a new source of system dysfunctions with unknown origins, and no chance for improvement. As much as they can be seen as problems, disruptions create opportunity for validated learning which is at the core of resolving the complex industry issues. a Beyond Airline Disruptions explains how airlines can become more competitive by turning to inner, unexplored potential for gradual, consistent, and measurable improvements, centred around cost and quality of operational performance. It describes practical methods and techniques essential for turning these ideas into daily practices. This second edition features an additional chapter which goes more deeply into the communication problem and explains what needs to be done to stimulate cooperation between airlines, airports, ATC, service providers and regulators, and bring the longer-lasting benefits not only for industry participants and passengers, but also for the economy, society and the environment. a

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Awards, Reviews & Star Ratings

NZ Review 'The author's passion for unearthing the real causes of disruptions and solutions shines through, and the timing of the second edition could hardly be better. A vital text to better understand this complex and underestimated facet of airline operation.' - Paul Clark, Managing Director, Through The Looking Glass Ltd
UK Review Bertrams Star Rating: 1 stars (out of 5)

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Author's Bio

Jasenka Rapajic is the founder of Astute Aviation, an airline industry consultancy specialising in modern approaches to airline management. Her diverse experience spanning strategy, planning, sales, marketing and operations, within legacy, low-cost, charter airlines and a software company, has been a foundation for a broad and deep understanding of airline and industry issues.

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