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Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service Is Alive

Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service Is Alive
  

By providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To take your organization to the nex... read full description below.

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Quick Reference

ISBN 9781544512082
Barcode 9781544512082
Published 30 October 2018 by Lioncrest Publishing
Format Hardback
Alternate Format(s) View All (1 other possible title(s) available)
Author(s) By Minton, Charles Ryan
Availability Internationally sourced; ships 6-12 working days

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Full details for this title

ISBN-13 9781544512082
ISBN-10 1544512082
Stock Available
Status Internationally sourced; ships 6-12 working days
Publisher Lioncrest Publishing
Imprint Lioncrest Publishing
Publication Date 30 October 2018
Publication Country
Format Hardback
Author(s) By Minton, Charles Ryan
Category Customer Services
Family, Home & Self Help
Number of Pages 156
Dimensions Width: 140mm
Height: 216mm
Spine: 13mm
Weight 336g
Interest Age General Audience
Reading Age General Audience
NBS Text Sales & Marketing
ONIX Text General/trade
Dewey Code Not specified
Catalogue Code 962518

Description of this Book

By providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To take your organization to the next level, you need to work from the inside out. In Thanks for Coming In Today, Charles Ryan Minton, president of CRM Hospitality and Consulting, shows you how to build and retain an all-star customer service team by establishing an environment in which employees can thrive. He explains how to empower your staff so that they can turn complaints into kudos, identify potential problems before they occur, and make even the minutest detail of a patron's experience memorable. With this book, you'll find immediate, low-cost solutions to transform your workplace culture into a customer-centric enterprise. Your employees and customers will be pleased--and so will you.

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