Wheelers Books
Telephone Triage Care

Telephone Triage Care (Paperback)

Edited by Hunter, Claire

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Gain a complete, practical understanding of the essential benefits and unique challenges of Telephone Triage for non-clinical call handlers. Telephone Triage Care builds on establishing an understanding of the entire healthcare system as well as Telephone Triage's crucial role wi...thin it. It provides a distinctive scenario-based approach to the call handler's role, highlighting important aspects such as the need for effective communication as well as the considerations of legal and ethical issues. Telephone Triage Care combines practical information on the healthcare system with specific, real-life examples on how to handle the various situations the call responder may encounter in their complex and challenging role. Telephone Triage Care includes: The importance of communication Anatomy and physiology How to deal with legal, ethical and professional issues Health and wellbeing at work Advice on how to handle callers with mental health issues Working with callers of special considerations Critical thinking and decision making Scenario examples and models
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ISBN 9781859597859
Released NZ 31 Aug 2018
Publisher Class Publishing
Format Paperback
Internationally sourced on backorder; allow 4-8 weeks

Full details for this title

ISBN-13 9781859597859
Stock Available
Status Internationally sourced on backorder; allow 4-8 weeks
Publisher Class Publishing
Imprint Class Professional Publishing
Released 31 Aug 2018
Publication Country United Kingdom United Kingdom
Format Paperback
Author(s) Edited by Hunter, Claire
Category Emergency Services
Number of Pages 144
Dimensions Width: 189mm
Height: 246mm
Spine: 7mm
Dewey Code 362.18
Weight 363g
Interest Age General Audience
Reading Age General Audience
Library of Congress Triage Medicine, Communication in medicine, Call center agents
NBS Text Social Issues, Services & Welfare
ONIX Text Professional and scholarly